osTicket v1.8-rc2

The osTicket development team is gearing up for the first major release of osTicket 1.8. This is the third preview release of the new version which makes significant strides toward a stable version.


  • Company information page. Company info is usable in email templates (#104, #134)
  • Admin panel now has inline help tips (#144)
  • System information page in admin panel useful for bug submission (#98)
  • Ticket list page is sorted by effective date (#161, #179)


  • Several bugs in the upgrade scripts (#158, #162, 105a835)
  • Export service dumps new tables (#85)
  • Custom short-answer fields can have a custom validation error (#89)
  • Several Redactor editor fixes (#91, #130)
  • Work is saved after resetting or deleting draft (#92)
  • Several fixes for initial data (#93, #128)
  • Several fixes for custom fields (#97, #84, #67, #96, #101, #117, #118, #143)
  • Ticket priority is definitely saved with new tickets (#106)
  • Fix typeahead field (email) on ticket by staff (#103)
  • Better name handling if the email address is used as the name (#100)
  • Better handling and cleanup for drafts (#112)
  • Avoid clobbering a client with multiple user-info forms (#114)
  • Fix hover information of inline image in ticket thread (#125)
  • Fix updating client information (#129, #141)
  • Reinstate locking mechanism (collision avoidance) (#119)
  • Fix API handling of plain/text messages (#132)
  • Fix goof in ticket creation where fetching emails could result in corrupted ticket info (#133)
  • Fix image display in client FAQ display (#142)
  • Fix crash when creating site pages (#146)
  • Cleanup configuration no longer relevant (#154)
  • Fix attachment droppage on outgoing emails (#175)
  • Fix saving of help-topic form data on web ticket open (#177)

Look and Feel

  • Dialogs are more friendly (#86)
  • Sane(r) styling of the ticket thread (#137, a359bf6)
  • More fluid user info updates (#155)

Security and Performance

  • Route HTML links through internal l.php -- prevents leakage of internal ticket #'s (#151)

Share this post

Leave a comment

Filtered HTML

  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <blockquote> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.

About Us

osTicket is the world's most popular and trusted open source customer support ticketing system. osTicket is designed to help you improve customer service by providing your staff with a customer support platform they need to deliver fast, effective and measurable support.