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Editions

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Editions
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Editions

We are committed to providing awesome help desk software to all users through our free edition and cloud hosted version, and through our full range of online resources, commercial support and professional services.

Email Integration Supported
Email & phone ongoing support
Free Walk-through Session
Managed Upgrades & Maintenance
Rock-solid infrastructure, guaranteed uptime
Daily Backups, Redundant Platform
Customized to fit your business needs
Open Source Free Download
Community Support
Email Integration Supported
✔
Email & phone ongoing support
✖
Free Walk-through Session
✖
Managed Upgrades & Maintenance
✖
Rock-solid infrastructure, guaranteed uptime
✖
Daily Backups, Redundant Platform
✖
Customized to fit your business needs
✖
Download
Cloud-hosted No Installation Required. Get Started Fast! Starting at $9/agent/mo Try it free for 30-days
Powered by SupportSystem
Email Integration Supported
✔
Email & phone ongoing support
✔
Free Walk-through Session
✔
Managed Upgrades & Maintenance
✔
Rock-solid infrastructure, guaranteed uptime
✔
Daily Backups, Redundant Platform
✔
Customized to fit your business needs
✖
Try it free for 30-days
Enterprise Appliance Contact us for pricing Learn More
Powered by SupportSystem
Email Integration Supported
✔
Email & phone ongoing support
✔
Free Walk-through Session
✔
Managed Upgrades & Maintenance
✔
Rock-solid infrastructure, guaranteed uptime
✔
Daily Backups, Redundant Platform
✔
Customized to fit your business needs
✔
Learn More

What is the difference between cloud hosted and self hosted?

With our cloud hosted solution, known as SupportSystem, you get osTicket at its best on a turnkey infrastructure, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure.

Is osTicket Free?

osTicket is available as a free download to install and host on your server. This is called self hosted. If it breaks, you fix it. That’s exactly why we offer osTicket as a hosted service which does not require downloading, installing, upgrading, or configuring email, leaving you free to focus on making happy customers.

What if I need help?

SupportSystem include support via phone and email, whereas osTicket is community supported. Should you need more support for your osTicket installation, we provide commercial support options.

What Pricing Options & Plans are Available for SupportSystem?

We offer a number of affordable plans and pricing to suit your business needs. We encourage you to sign up for your FREE 30-day, no obligation, trial of SupportSystem today. No credit card required. Nothing to install. Get started immediately!

Not sure which edition is best for you?

We can help you identify the best solution for your help desk needs.

Contact Us