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With our cloud hosted solution, known as SupportSystem, you get osTicket at its best on a turnkey infrastructure, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure.
osTicket is available as a free download to install and host on your server. This is called self hosted. If it breaks, you fix it. That’s exactly why we offer osTicket as a hosted service which does not require downloading, installing, upgrading, or configuring email, leaving you free to focus on making happy customers.
SupportSystem include support via phone and email, whereas osTicket is community supported. Should you need more support for your osTicket installation, we provide commercial support options.