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Frequently Asked Questions

Below are answers to some of the most frequently asked questions about osTicket. Please have a look over the FAQ and feel free to contact us if your questions aren’t answered.

What are the technical requirements?

osTicket is a platform-independent web-based application, meaning it is compatible with all operating systems. To install and run osTicket the following components are required;

Web Server: Apache or IIS
PHP Version: 7.2+ (7.4 recommended)
MySQL Database: 5.0+ (5.5 recommended)

If you meet the above requirements but still have problems, be sure to seek help from the community or contact us for paid help

Are there any costs associated with using osTicket?

osTicket is a 100% free open source software. It’s distributed under the terms of the GNU General Public License (“GPL”), which means anyone is free to download, use, modify and share the software. We do provide hosting, professional services, and commercial support to those needing additional assistance.

I'm having a problem with [company using osTicket]. Can you help?

osTicket has no contact information or business relationship with the third parties using our software for customer support. Please contact the vendor/company directly.