We believe in helping you Make. Happy. Customers. Easily scale and streamline your customer service and drastically improve your customer’s experience.
SOME OF OUR FEATURES
Dashboard Reports
Our rich and simple dashboard keeps you up-to-date on your help desk statistics
Configurable Help Topics
Add, edit, and delete your help desk topics that suit your preference
Customer Support Portal
Robust customer support portal system to help your business maintain happy customer relationships
Service Level Agreements
Simply set your business hours and our system will handle the rest leaving you worry-free
Ticket Filters
Our powerful ticket filtering system makes sure the right tickets goes to the right department leaving you with a clutter-free environment
And Much More!
osTicket comes pack with tons of awesome features you have to try out yourself
1
DOWNLOAD
Simply select what features you need in the downloads section
2
INSTALL SOFTWARE
Install our software fast with our easy-to-follow installation process
3
READY TO USE
Our easy-to-use software will help you get started in no time
FAST. SIMPLE. SCALABLE. POWERFUL.
Exceeding customers’ expectations is vital for every business. Discover how osTicket can help your business’ ultimate goal of achieving happy customer relationships.
We're not the only ones excited about osTicket...
Thousands of customers in over 190 countries trust and use osTicket for customer support.
- 5+ million osTicket users worldwide
- 15,000+ businesses use osTicket worldwide
- osTicket seamlessly routes inquiries created via email, web-forms and API.
- Simple and easy-to-use web-based customer support platform.
- osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.
- The best part is that osTicket is completely free.
This is more than brilliant! Installing this support system was incredibly easy and the configuration and usability scores 10 out of 10 from me. This really is excellent. Thanks guys!
I am so glad that i found osTicket via Google. There were many other open source Support Ticket System solutions but none of them could compare to osTicket. osTicket is more thought out, as is so easy to install. I has osTicket up and running in under 8 minutes!! 5 out of 5 stars!!
There are so many open source products that claim to be easy to install and configure, but few deliver. osTicket really is easy to install and configure! I can see that it is quite configurable if you want to tweak it, but I could not believe how quick I was up and running with a ticket system allowing e-mail generated tickets (with attachments). Incredible.
This is exactly what I wanted: a simple to install, simple to configure, simple to use web-based ticketing system without a gazillion of features!