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Blog

osTicket Youtube Channel

We’re excited to announce that we are starting an osTicket Youtube channel! Be on the lookout for video tutorials for everything you need to know about osTicket! To see videos right when they come out, subscribe to our channel. We hope to see you there!

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osTicket v1.12.2 Released!

The osTicket team is happy to announce the release of osTicket version 1.12.2.

Release Highlights

The release fixes bugs and addresses several security vulnerabilities reported in prior versions, and also introduces a host of awesome enhancements and features.

For a complete list of improvements, fixes and changes please check our release notes.

**Important Note**

Please note, we had a bug fix in this release that corrected the behavior of the Recipients field for Departments. It was incorrectly sending out alerts even if Recipients was set to ‘No one’. If you want to change the behavior of this field, you can change it by going to:

Admin Panel | Agents Tab | Departments | Select the desired department

The Recipients field is under Alerts and Notices on the form. If it is set to ‘No one (disable Alerts and Notices)’, Agents will NOT receive an alert when a Ticket is created in this Department. If it is set to ‘Department members only’, only Agents with this Department as a primary Department will receive the alert. If it is set to ‘Department and extended access members’, all Agents with access to this Department will receive the alert.

Continue reading osTicket v1.12.2 Released!

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