The osTicket team is excited to announce a public osTicket roadmap! We are finally working on the long awaited osTicket 2.0 – yes we realize the world is now in version 10.0 or whatever!
Here is the truth; the current osTicket UI and codebase is Straight Outta 2000s! That’s for a good reason – that’s how long we’ve been around as a project and it shows! We’ve told ourselves that the functionality was/is more important than the UI/UX – while that holds some water – we know most of you disagree based on feedback we often get from loyal users!