Commercial Support
Our commercial support services are geared towards helping you have the best osTicket experience possible. We provide custom support packages tailored to your business needs and budget. Having our osTicket team on-hand ensures you will get the most out of your help desk system.
osTicket Documentation
Our comprehensive documentation gives you all the knowledge you need to setup, configure, and get the most out of osTicket.
Documentation Community Forum
Come on in! Learn from your peers in the osTicket Community Forum. This is the place to ask questions, learn, and help other osTicket users.
Forum Commercial Support Levels:
Per-Incident Support: $499/incident
With osTicket Per-Incident Support, our professional staff will help you and your technical team with key incidents and events that arise to get your team up and running and operating smoothly and efficiently. Incidents covered: Installations, Updates and Patches, Email Setup & Configuration, SSO Setup
Standard Support: $2,500/year
Whether your Admins and Users have “how to” questions related to workflow configuration or your technical team are experiencing issues that may require deeper investigation, debugging, or research from our development team, osTicket Standard Support provides reassurance and issue resolution to get your system and your team running smoothly and efficiently. (6 hours of incident support per year - Phone and email support available between 9:00a - 5:00p Central Time)
Premium Support: $12,000/year
osTicket Premium Support provides the same level of service as our Standard Support but with unlimited phone and email support between 9:00a - 5:00p Central Time
Enterprise Support: $25,000/year
osTicket Enterprise Support provides Standard Business level support as well as 24/7 on-call developer support. This includes support with hosting infrastructure.
Leverage Our Experience
Contact us today to get more information about our commercial support packages
Production and Operational Support
Our professional staff can help you get the most out of osTicket by answering all of your “how-to” questions and providing instruction on best practices, usage, and implementation.
Issue Resolution – Unlimited Incidents
As a commercial support customer, you’re not limited to a certain number of support incidents per month. Our services are always available, any time you need them.
Proactive Updates and Patches Support
We’ll keep you up to date with the latest updates and patches for osTicket.
Best Practices and Performance Audits
We’ll review your hosting environment and make settings recommendations for managing and optimizing your resources, ensuring your osTicket installation runs smoothly, efficiently, and securely.
Access to Core Development Team
Best of all, you’ll be working directly with osTicket developers, and not third party support agents. Meaning you’ll be receiving the absolute best support possible.
Priority Response Times
You get guaranteed response times based on service-level agreement, tailored to your needs and budget.