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Blog

Plugin Support
Starting with osTicket 1.8.1, we started the adventure of making osTicket more extensible by introducing plugins. The first two areas we’ve worked with are authentication sources and file storage. So far we’ve supported Active Directory and HTTP pass through authentication and are working toward authenticating end users and even using social media sources like Google for authentication.
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Happy New Year

As 2014 begins, I recognize a familiar sentiment that seems to become contagious this time of year. Beyond the numerous resolutions we promise to keep to better ourselves and our lives, we also set out on a path of starting fresh, being better prepared and creating systems for success in our work as well. You’ve probably even made a resolution to provide better support your customers this year as well! After all, they are the top priority in your business.

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