We have officially released the first stable version of osTicket v1.17! This version of osTicket includes important features that may need to be set up in order to ensure emails in your helpdesk continue to work properly.
Microsoft and Google are phasing out Basic Authentication (username + password) for Modern Authentication (OAuth2). These changes will require setting up version 1.17+, upgrading to PHP 8.x, and installing the OAuth2 Plugin which will eliminate the need to store the password locally and will instead redirect you directly to the provider to login. Detailed guides for setting up the plugin can be found on our documentation website.
In order to use Modern Authentication for emails, you must use the OAuth2 Plugin. Please note that this version requires PHP 8.0.x.