What’s New in osTicket Version 1.14?
We just can’t wait to show you what we have coming in osTicket Version 1.14! Come take an exclusive sneak peek!
How to Export a Database – mysqldump, HeidiSQL, phpMyAdmin
Need to backup your database? We’ve got you covered in our latest tutorial!
osTicket v1.14-RC.1 Available
osTicket Team is super excited to announce the availability of osTicket v1.14-RC.1 (Release Candidate). Be on the lookout for documentation and video tutorials on these features as we move towards the official release. The release includes much anticipated features:
How to Configure Emails in osTicket – Outlook
Don’t worry Outlook users, we didn’t forget about you! Check out our latest tutorial on configuring emails in your helpdesk with an Outlook email.
How to Configure Emails in osTicket – Gmail
Check out our new tutorial on configuring emails with a Gmail account. To keep up with all of our tutorials as they come out, please subscribe to our channel!
How to Install/Upgrade osTicket Using Github
Learn how to keep your osTicket helpdesk up to date with the latest code fixes as soon as we deploy them by managing it using Github.
How to Install an osTicket Plugin
Come check out our latest osTicket tutorial where we go over how to install an osTicket plugin. If you enjoy our videos and want to see more, please subscribe to our channel.
How to Install osTicket v1.12 – Windows IIS
In our latest Youtube tutorial, we’ll show you how to install osTicket, our free open source helpdesk software, in a Windows environment with IIS as the web server. To see videos right when they come out, subscribe to our channel. We hope to see you there!
osTicket Youtube Channel
We’re excited to announce that we are starting an osTicket Youtube channel! Be on the lookout for video tutorials for everything you need to know about osTicket! To see videos right when they come out, subscribe to our channel. We hope to see you there!
osTicket v1.12.2 Released!
The osTicket team is happy to announce the release of osTicket version 1.12.2.
Release Highlights
The release fixes bugs and addresses several security vulnerabilities reported in prior versions, and also introduces a host of awesome enhancements and features.
For a complete list of improvements, fixes and changes please check our release notes.
**Important Note**
Please note, we had a bug fix in this release that corrected the behavior of the Recipients field for Departments. It was incorrectly sending out alerts even if Recipients was set to ‘No one’. If you want to change the behavior of this field, you can change it by going to:
Admin Panel | Agents Tab | Departments | Select the desired department
The Recipients field is under Alerts and Notices on the form. If it is set to ‘No one (disable Alerts and Notices)’, Agents will NOT receive an alert when a Ticket is created in this Department. If it is set to ‘Department members only’, only Agents with this Department as a primary Department will receive the alert. If it is set to ‘Department and extended access members’, all Agents with access to this Department will receive the alert.