osTicket v1.9.8 Released

The osTicket team is pleased to announce availability of osTicket, v1.9.8, the latest stable release in 1.9.x series.

Release Highlights

This release fixes bugs reported from prior versions, and introduces a few new enhancements.

For a complete list of improvements, fixes and changes please check our release notes.

Maintenance Release for 1.8 Series

For osTicket 1.8 users who are unable or unwilling to upgrade to version 1.9.8, we’ve made a new maintenance release available, v1.8.10. This new version addresses a few issues from previous versions. These fixes have also been integrated into v1.9.8.

Upgrading your installation

If you are using an older version of osTicket, we highly recommend that you upgrade to the latest version - please refer to the upgrade guide for complete instructions. If you are installing osTicket for the first time, then simply download osTicket v1.9.8 and follow the installation guide on the wiki.

Please be sure to upgrade your plugins as well as any language packs you have installed.

The mystery continues...

We're also super excited to announce the availability of osTicket v1.10 DPR (Developer Preview Release).  The DPR is recommended for developers and enthusiasts to peek into the system and work with us to troubleshoot the upcoming release.

The DPR release includes much anticipated features including; Internationalization (Phase III), Tasks, New Advanced Search, Roles, Thread Editing and much more! To learn more about these features please see our release notes.

Need Help?

If maintaining your osTicket installation is becoming daunting, we would encourage you to consider osTicket as a hosted service - we’ll even import data from your current installation, free of charge. With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure.

See you soon!

osTicket Team

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About Us

osTicket is the world's most popular and trusted open source customer support ticketing system. osTicket is designed to help you improve customer service by providing your staff with a customer support platform they need to deliver fast, effective and measurable support.