How to Install/Upgrade osTicket Using Github
Learn how to keep your osTicket helpdesk up to date with the latest code fixes as soon as we deploy them by managing it using Github.
How to Install an osTicket Plugin
Come check out our latest osTicket tutorial where we go over how to install an osTicket plugin. If you enjoy our videos and want to see more, please subscribe to our channel.
How to Install osTicket v1.12 – Windows IIS
In our latest Youtube tutorial, we’ll show you how to install osTicket, our free open source helpdesk software, in a Windows environment with IIS as the web server. To see videos right when they come out, subscribe to our channel. We hope to see you there!
osTicket Youtube Channel
We’re excited to announce that we are starting an osTicket Youtube channel! Be on the lookout for video tutorials for everything you need to know about osTicket! To see videos right when they come out, subscribe to our channel. We hope to see you there!
osTicket v1.12.2 Released!
The osTicket team is happy to announce the release of osTicket version 1.12.2.
Release Highlights
The release fixes bugs and addresses several security vulnerabilities reported in prior versions, and also introduces a host of awesome enhancements and features.
For a complete list of improvements, fixes and changes please check our release notes.
**Important Note**
Please note, we had a bug fix in this release that corrected the behavior of the Recipients field for Departments. It was incorrectly sending out alerts even if Recipients was set to ‘No one’. If you want to change the behavior of this field, you can change it by going to:
Admin Panel | Agents Tab | Departments | Select the desired department
The Recipients field is under Alerts and Notices on the form. If it is set to ‘No one (disable Alerts and Notices)’, Agents will NOT receive an alert when a Ticket is created in this Department. If it is set to ‘Department members only’, only Agents with this Department as a primary Department will receive the alert. If it is set to ‘Department and extended access members’, all Agents with access to this Department will receive the alert.
osTicket v1.12 Released!
The osTicket team is happy to announce the release of osTicket version 1.12, the first stable release in 1.12 series.
Release Highlights
The release fixes bugs and addresses a security vulnerability reported in prior versions, and also introduces a host of awesome enhancements and features.
For a complete list of improvements, fixes and changes please check our release notes.
osTicket v1.11 Released!
The osTicket team is happy to announce the release of osTicket version 1.11, the first stable release in 1.11 series.
Release Highlights
The release fixes bugs and addresses a potential security vulnerability reported in prior versions, and also introduces a host of awesome enhancements and features.
For a complete list of improvements, fixes and changes please check our release notes.
osTicket v1.10-RC.1 Available
osTicket Team is super excited to announce the availability of osTicket v1.10-RC.1 (Release Candidate). The release includes much anticipated features:
PS: osTicket v1.10-RC.2 now available!
Custom Forms, Fields, and Lists
Do you need to track model numbers, serial numbers with respect to your tickets? Tired of responding to initial ticket messages to get more data from your users? osTicket 1.8 introduces customizable forms and fields which will help you associate extra fields with your tickets, customers, and even about your company.
Plugin Support
Starting with osTicket 1.8.1, we started the adventure of making osTicket more extensible by introducing plugins. The first two areas we’ve worked with are authentication sources and file storage. So far we’ve supported Active Directory and HTTP pass through authentication and are working toward authenticating end users and even using social media sources like Google for authentication.