Do you need to track model numbers, serial numbers with respect to your tickets? Tired of responding to initial ticket messages to get more data from your users? osTicket 1.8 introduces customizable forms and fields which will help you associate extra fields with your tickets, customers, and even about your company.
The developers have been at it again! Working to give you the most requested features to further enhance the world’s most popular support ticketing software- osTicket & SupportSystem! You’ve asked for small, but important details to steadily improve your best tool for customer support and here are a few of the highlights:
As 2014 begins, I recognize a familiar sentiment that seems to become contagious this time of year. Beyond the numerous resolutions we promise to keep to better ourselves and our lives, we also set out on a path of starting fresh, being better prepared and creating systems for success in our work as well. You’ve probably even made a resolution to provide better support your customers this year as well! After all, they are the top priority in your business.
osTicket is happy to announce the start of the translation to multilingual support and we invite you to join the movement.
The translation effort will be broken into three phases to ease the process of porting osTicket to other languages. We invite supporters interested in helping with the translation process to join the project at http://i18n.osticket.com.
To start the project, in phase one, we will begin to translate the initial data that ships with the system.
osTicket is striving to develop the world’s most popular open source ticketing system more openly. Starting with osTicket 1.7, the mainline development has been available on GitHub. If you are maintaining or creating a customized version of osTicket, using git and following the mainline development’s GitHub repo can make you far more successful.
The osTicket dev team proudly presents the next major release of osTicket, v1.8, codename “Rumors”.
The initial release introduces two core feature additions that fundamentally change, for the better, the way that you and your users approach your osTicket help desk. This guide walks through the facets of the features and gives you an idea of how to understand and get the most out of the new features.