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osTicket v1.18.1 has been released and includes important fixes that you should make sure are added to your helpdesk. We have also updated the language packs and plugins!

For a complete list of improvements, fixes, and changes please check our release notes.

!!IMPORTANT!!

Microsoft and Google are phasing out Basic Authentication (username + password) for Modern Authentication (OAuth2). These changes will require setting up version 1.17+, upgrading to PHP 8.0-8.2, and installing the OAuth2 Plugin which will eliminate the need to store email passwords locally and will instead redirect you directly to the provider to login. Detailed guides for setting up the plugin can be found on our documentation website.

Requirements

In order to use Modern Authentication for emails, you must use the OAuth2 Plugin. Please note that this version requires PHP 8.0-8.2.

osTicket v1.18.0 has been released and includes important fixes that you should make sure are added to your helpdesk. We have also updated the language packs and plugins!

For a complete list of improvements, fixes, and changes please check our release notes.

!!IMPORTANT!!

Microsoft and Google are phasing out Basic Authentication (username + password) for Modern Authentication (OAuth2). These changes will require setting up version 1.17+, upgrading to PHP 8.0-8.2, and installing the OAuth2 Plugin which will eliminate the need to store email passwords locally and will instead redirect you directly to the provider to login. Detailed guides for setting up the plugin can be found on our documentation website.

Requirements

In order to use Modern Authentication for emails, you must use the OAuth2 Plugin. Please note that this version requires PHP 8.0-8.2.

osTicket v1.17.3 has been released and includes important fixes that you should make sure are added to your helpdesk. We have also updated the plugins!

For a complete list of improvements, fixes, and changes please check our release notes.

!!IMPORTANT!!

Microsoft and Google are phasing out Basic Authentication (username + password) for Modern Authentication (OAuth2). These changes will require setting up version 1.17+, upgrading to PHP 8.0-8.1, and installing the OAuth2 Plugin which will eliminate the need to store email passwords locally and will instead redirect you directly to the provider to login. Detailed guides for setting up the plugin can be found on our documentation website.

Requirements

In order to use Modern Authentication for emails, you must use the OAuth2 Plugin. Please note that this version requires PHP 8.0-8.1.

osTicket v1.17.2 has been released and includes important fixes that you should make sure are added to your helpdesk!

For a complete list of improvements, fixes, and changes please check our release notes.

!!IMPORTANT!!

Microsoft and Google are phasing out Basic Authentication (username + password) for Modern Authentication (OAuth2). These changes will require setting up version 1.17+, upgrading to PHP 8.x, and installing the OAuth2 Plugin which will eliminate the need to store email passwords locally and will instead redirect you directly to the provider to login. Detailed guides for setting up the plugin can be found on our documentation website.

Requirements

In order to use Modern Authentication for emails, you must use the OAuth2 Plugin. Please note that this version requires PHP 8.x.

osTicket v1.17.1 has been released and includes important fixes that you should make sure are added to your helpdesk!

For a complete list of improvements, fixes, and changes please check our release notes.

!!IMPORTANT!!

Microsoft and Google are phasing out Basic Authentication (username + password) for Modern Authentication (OAuth2). These changes will require setting up version 1.17+, upgrading to PHP 8.x, and installing the OAuth2 Plugin which will eliminate the need to store email passwords locally and will instead redirect you directly to the provider to login. Detailed guides for setting up the plugin can be found on our documentation website.

Requirements

In order to use Modern Authentication for emails, you must use the OAuth2 Plugin. Please note that this version requires PHP 8.x.

We have officially released the first stable version of osTicket v1.17! This version of osTicket includes important features that may need to be set up in order to ensure emails in your helpdesk continue to work properly.

!!IMPORTANT!!

Microsoft and Google are phasing out Basic Authentication (username + password) for Modern Authentication (OAuth2). These changes will require setting up version 1.17+, upgrading to PHP 8.x, and installing the OAuth2 Plugin which will eliminate the need to store the password locally and will instead redirect you directly to the provider to login. Detailed guides for setting up the plugin can be found on our documentation website.

If your helpdesk is using the ‘Attachments in Amazon S3‘ plugin, you will need to download the latest plugin and resave your credentials.

Requirements

In order to use Modern Authentication for emails, you must use the OAuth2 Plugin. Please note that this version requires PHP 8.0.x.

We have officially released osTicket v1.17 RC4. We are in the last stages of perfecting v1.17.

!!IMPORTANT!!

This is a release candidate, and it should not be used in production. It should only be used for testing purposes.

Requirements

In order to test external authorization, you must use the OAuth2 Plugin. Please note that this release candidate requires PHP 8.0.x and should only be used for testing OAuth functionality.

We’re continuing down the path to perfect OAuth support! Today we have released osTicket v1.17 RC3.

!!IMPORTANT!!

This is a release candidate, and it should not be used in production. It should only be used for testing purposes.

Requirements

In order to test external authorization, you must use the OAuth2 Plugin. Please note that this release candidate requires PHP 8.0.x and should only be used for testing OAuth functionality.

We’ve taken feedback from the community, ironed out some issues, and tested even more, and now we present to you, osTicket v1.17 Release Candidate 2.

!!IMPORTANT!!

This is a release candidate, and it should not be used in production. It should only be used for testing purposes.

Requirements

In order to test external authorization, you must use the OAuth2 Plugin. Please note that this release candidate requires PHP 8.0.x and should only be used for testing OAuth functionality.