Commercial Support
From workflow configuration questions to technical challenges that require thorough investigation and specialized assistance, our commercial support provides the knowledge and reassurance your team needs. Committed to resolving issues efficiently to keep your system running seamlessly, and ensuring your team stays productive.
osTicket Documentation
Our comprehensive documentation gives you all the knowledge you need to setup, configure, and get the most out of osTicket.
Documentation Community Forum
Come on in! Learn from your peers in the osTicket Community Forum. This is the place to ask questions, learn, and help other osTicket users.
Forum Commercial Support Levels:
osTicket Premium Business Support: $12,500/year
- Unlimited phone and email support available between 9:00 am - 5:00 pm US Central Time
- New releases and security bulletin notification to Authorized Contacts
- 12 hours, guaranteed response
osTicket Enterprise On-Call Support: $25,000/year
- Unlimited phone and email support available between 9:00 am - 5:00 pm Central Time
- PLUS On-Call Developer Support 24/7
- New releases and security bulletin notification to Authorized Contacts
- Hosting Infrastructure Support
- 6 hours, guaranteed response
Leverage Our Experience
Contact us today to get more information about our commercial support packages
Production and Operational Support
Our professional staff can help you get the most out of osTicket by answering all of your “how-to” questions and providing instruction on best practices, usage, and implementation.
Issue Resolution – Unlimited Incidents
As a commercial support customer, you’re not limited to a certain number of support incidents per month. Our services are always available, any time you need them.
Proactive Updates and Patches Support
We’ll keep you up to date with the latest updates and patches for osTicket.
Best Practices and Performance Audits
We’ll review your hosting environment and make settings recommendations for managing and optimizing your resources, ensuring your osTicket installation runs smoothly, efficiently, and securely.
Access to Core Development Team
Best of all, you’ll be working directly with osTicket developers, and not third party support agents. Meaning you’ll be receiving the absolute best support possible.
Priority Response Times
You get guaranteed response times based on service-level agreement, tailored to your needs and budget.