osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free. learn more»»
What people are saying about osTicket
There are so many open source products that claim to be easy to install and configure, but few deliver. osTicket really is easy to install and configure! I can see that it is quite configurable if you want to tweak it, but I could not believe how quick I was up and running with a ticket system allowing e-mail generated tickets (with attachments). Incredible.- Scott
I was able to set up a full support system in minutes and best of all...this script is FREE! A script such as this would probably be worth hundreds.It is good for us small businesses just starting out and even large corporations.- Steve
We recently upgraded our server-park and needed some help with osTicket migration. It only took an email and very little time for osTicket team to solve our problems. The peace of mind we need to service our customers!- Stein Inge
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