Our commercial support services are geared towards helping you get the most out of osTicket, with custom support packages tailored to your business needs and budget. Having expert help on-hand ensures you get the most from osTicket.


Leverage Our Experience

Production and Operational Support

Our professional staff can help you get the most out of osTicket by answering all of your "how-to" questions and providing instruction on best practices, usage, and implementation.

Issue Resolution - Unlimited Incidents

As a commercial support customer, you're not limited to a certain number of support incidents per month. Our services are always available, any time you need them.

Proactive Updates and Patches Support

We'll keep you up to date with the latest updates and patches for osTicket.

Best Practices and Performance Audits

We'll review your hosting environment and make settings recommendations for managing and optimizing your resources, ensuring your osTicket installation runs smoothly, efficiently, and securely.

Access to Core Development Team

Best of all, you'll be working directly with osTicket developers, and not third party support agents. Meaning you'll be receiving the absolute best support possible.

Priority Response Times

You get guaranteed response times based on service-level agreement, tailored to your needs and budget.

Excluded Services Please note that commercial support does not include installations, upgrades, data migration, customizations or integration with third party software, customizations or extensions. If you are in need of one or more of these services, please see our professional customization services.