From osTicket Wiki
Email Piping
The email piping is a technique of sending email message as an input to a program rather than appending the message to the mailbox file, allowing for real-time email delivery and handling. Every mail server has its own rules and procedures for mail delivery, making it hard to provide common instructions for configuring an MTA. You should refer to your hosting manual or contact your hosting provider for email piping instructions if none of the methods below works for you.
- osTicket supports both remote and local piping
- Email piping must be enabled in admin panel
Contents |
Local Piping
Local piping refers to the case where osTicket is installed on a server also handling your emails. Most shared hosting users fall into this category.
Setting up aliases in cPanel
Add a forwarding rule for each of the email addresses to /path/to/api/pipe.php.
For example forward support@domain.com to "|/path/to/api/pipe.php"
CPANEL 10/11 Instructions
Set your piping path to: "|/usr/bin/php -q /home/USERNAME/public_html/plhelp/api/pipe.php"
(change USERNAME to your actual cpanel login username in lowercase)
- Don't forget the quotes.
- Make pipe.php executable chmod 764 pipe.php
- Enable email piping in admin panel
Settings -> preference
Setting up aliases with qmail
Create/Edit your .qmail-* for the domain you wish to forward and add a forwarding rule to /path/to/api/pipe.php.
For example for support@domain.com .qmail-support file should contain |/path/to/api/pipe.php
Setting up aliases for sendmail
Modify your aliases file by adding support: root, |/path/to/api/pipe.php and run newaliases.
Setting up aliases in .procmailrc
:0 c
* ^To.*support@domain.com
|/path/to/api/pipe.php
Remote Piping
Remote piping is useful when osTicket installation and the mail server are on two separate machines. To maintain logic in one place remote piping is done over HTTP post. osTicket ships with two scripts to help you accomplish this task; automail.php and automail.pl. Both accomplish the same task by posting to http://www.yourdomain.com/osticket/api/pipe.php
(replace osticket with the folder name where you installed osticket)
- Remote host IP must be white listed
- Valid API key required
- Follow local piping instructions above to pipe emails to remote script which will in turn post to osTicket