POP3/IMAP Setting Guide
If email piping is not a preferred option for you or if your hosting provider does not support it, you may use POP3/IMAP account polling instead. osTicket will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets. It is best suited for individuals with remote mail account(s) and/or limited access to mail delivery settings.
- Enable mail fetch in
Admin Panel => Settings => Email Settings
- Refer to your hosting manual or contact your hosting provider for host name and port number
- Configure fetch frequency for each of the accounts - 5 minutes recommended
- Enable Delete fetched message(s) - if your mail server doesn't support auto-archiving on fetch