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POP3/IMAP Setting Guide

From osTicket

Revision as of 08:32, 22 April 2014 by Josh (Talk | contribs)

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If email piping is not a preferred option for you or if your hosting provider does not support it, you may use POP3/IMAP account polling instead. osTicket will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets. It is best suited for individuals with remote mail account(s) and/or limited access to mail delivery settings.

  • Enable mail fetch in Admin Panel => Settings => Email Settings
  • Refer to your hosting manual or contact your hosting provider for host name and port number
  • Configure fetch frequency for each of the accounts - 5 minutes recommended
  • Enable Delete fetched message(s) - if your mail server doesn't support auto-archiving on fetch



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