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Difference between revisions of "POP3/IMAP Setting Guide"

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(External triggering using wget)
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===Recurring tasks scheduler (Cron Job)===
===Recurring tasks scheduler (Cron Job)===
===Recurring tasks scheduler (host's custom task scheduler)===
===Recurring tasks scheduler (host's custom task scheduler)===
===External triggering using wget===
===External triggering using <code>wget</code>===
===Auto Cron===
===Auto Cron===

Revision as of 09:32, 22 April 2014

If email piping is not a preferred option for you or if your hosting provider does not support it, you may use POP3/IMAP account polling instead. osTicket will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets. It is best suited for individuals with remote mail account(s) and/or limited access to mail delivery settings.

  • Enable mail fetch in Admin Panel => Settings => Email Settings
  • Refer to your hosting manual or contact your hosting provider for host name and port number
  • Configure fetch frequency for each of the accounts - 5 minutes recommended
  • Enable Delete fetched message(s) - if your mail server doesn't support auto-archiving on fetch

Schedule Polling

Recurring tasks scheduler (Cron Job)

Recurring tasks scheduler (host's custom task scheduler)

External triggering using wget

Auto Cron