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Difference between revisions of "POP3/IMAP Setting Guide"

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(Created page with "If email piping is not a preferred option for you or if your hosting provider does not support it, you may use POP3/IMAP account polling instead. osTicket will poll an externa...")
 
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* Configure fetch frequency for each of the accounts - 5 minutes recommended
 
* Configure fetch frequency for each of the accounts - 5 minutes recommended
 
* Enable ''Delete fetched message(s)'' - if your mail server doesn't support auto-archiving on fetch
 
* Enable ''Delete fetched message(s)'' - if your mail server doesn't support auto-archiving on fetch
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__TOC__
 
__TOC__
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== ==
 
==Schedule Polling==
 
==Schedule Polling==
 
----
 
----
 
===Recurring tasks scheduler (Cron Job)===
 
===Recurring tasks scheduler (Cron Job)===
 
 
===Recurring tasks scheduler (host's custom task scheduler)===
 
===Recurring tasks scheduler (host's custom task scheduler)===
 
 
===External triggering using wget===
 
===External triggering using wget===
 
 
===Auto Cron===
 
===Auto Cron===

Revision as of 08:31, 22 April 2014

If email piping is not a preferred option for you or if your hosting provider does not support it, you may use POP3/IMAP account polling instead. osTicket will poll an external POP3/IMAP account on a regular basis, retrieve email messages and convert them to tickets. It is best suited for individuals with remote mail account(s) and/or limited access to mail delivery settings.

  • Enable mail fetch in Admin Panel => Settings => Email Settings
  • Refer to your hosting manual or contact your hosting provider for host name and port number
  • Configure fetch frequency for each of the accounts - 5 minutes recommended
  • Enable Delete fetched message(s) - if your mail server doesn't support auto-archiving on fetch



 

Schedule Polling


Recurring tasks scheduler (Cron Job)

Recurring tasks scheduler (host's custom task scheduler)

External triggering using wget

Auto Cron

Authors