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From osTicket

Revision as of 23:25, 21 April 2014 by Josh (Talk | contribs)

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osTicket allows you to setup unlimited number of email addresses to handle all your company's mail accounts and email communication. Incoming emails are converted to support tickets allowing you to easily manage, organize and archive all emailed support requests in one place.

Email Templates

osTicket ships with generic email templates used for auto-responses, alerts, notices and replies. Refer to Email Templates Guide for details on how to customize or add new templates.

Routing Incoming Emails

Email Piping

POP3/IMAP Polling

Outgoing Emails

Important Note Regarding Use of External SMTP Servers

Outgoing SMTP Spoofing

Gmail Configuration