preselect department signature?

[catano]

hello is it possible that
Append Signature: Department

is preselected on answering a ticket?

[CoastalData]

I'd like this, too!

[ksalisbury]

I'd be interested in this one too

[ksalisbury]

<tr>
<td>Signature:</td>
<td> <?php
$appendStaffSig=$thisuser->appendMySignature();
$info['signature']=!$info['signature']?'none':$info['signature']; //change 'none' to 'mine' to default to staff signature.
?>
<div style="margin-top: 2px;">
<label><input type="radio" name="signature" value="none" checked > None</label>
<?if($appendStaffSig) {?>
<label> <input type="radio" name="signature" value="mine" <?=$info['signature']=='mine'?'checked':''?> > My signature</label>
<?}?>
<label><input type="radio" name="signature" value="dept" <?=$info['signature']=='dept'?'checked':''?> > Dept Signature (if any)</label>
</div>
</td>
</tr>

I'm no programmer, but from what I can glean, it looks like if we were to substituted 'dept' for 'none' in this line:

$info['signature']=!$info['signature']?'none':$info['signature']; //change 'none' to 'mine' to default to staff signature.

that should default the signature to the dept signature

[ksalisbury]

well, that code is for a new ticket not a reply.

I'll keep looking

[ksalisbury]

two files that I changed the signature to default to dept.

include/staff/viewticket.inc.php
and
include/staff/newticket.inc.php

changed none to dept in both files.

Seems to do the trick