Fetching EMAIL issue with the new release - PLEASE HELP

[peter]

I officially give up! http://osticket.com/wiki/POP3/IMAP_Settings

[mig2000]

Peter,

By the way, I logged in as ADMIN and I noticed the tickets were not getting generated. I went ahead and ENABLED the auto Cron and now it get generated again only when I login and still not automatic.

[mig2000]

I am so sorry that my problem frustrated you. All I am trying to do is to get this working as I do not care what method I am using (cron, pop, imap, piping). It was much smoother in the previous release and still no one is telling me to why the ticket only get created when I login. Other than that, the system is working find and doing its job.

Thanks for all of your support trying to help me.

[Kelli]

I think you're confusing some terminology here.

Auto cron != cron

Auto cron is intended to run when you log in. It's based on admin activity. This is why the ticket does not get created until you log in. That's exactly how auto cron is supposed to work.

Auto cron is not really the best option. It's there for people running osTicket on systems in which they do not have access to crontab (most hosts provide this access, but not all, so auto cron is there as a fallback in those instances).

Cron us set up in crontab on your server, either via the command line or cpanel, or what have you.

You need one or the other, not both.

If you have cron jobs set up via crontab/cpanel/whatever control pane your host uses, could you please post that info here?

As for why it worked before and not now, without seeing the installation, I'm really not sure.

Also, since you're using cPanel and therefore have the capability to do so, the best option for your situation would actually be e-mail piping, not polling.

You can get instructions on how to set that up here: http://osticket.com/wiki/Email_Piping

I'm actually on vacation right now, so I don't have access to a lot of things and don't have a lot of this stuff with me, so please forgive me if I'm overlooking something or repeating something you've already done.

[mig2000]

Thanks for your time. I now know what you are talking about. So cron is not what I need to focus on as I was saying that I never setup cron in the previous release. All I want to do is to have clients from 3 different specific email address that I have setup (Email section) in the POP section to be able to create tickets just by emailing to those address.

One of the issues that I am facing here ( have no clue how this was working before) is that the cpanel only allows you to do mail forwarding from the primary domain only. The above departments have different emails from different domains.

Again, I did noticed about the key in the script folder in automail.php is different than the previous version. Maybe that is where the problem is.

All I remember from the previous version that the Emails in the Email seting were getting fetched every 5 min. I do not remember setting anything else.

[Kelli]

Oh, I see now.... sorry. Yes, you need to find your API key in the admin panel (or just get it from the old automail.php file) and make sure the one in the new automail.php matches it.

The API key is different for each installation, so any time you upgrade any scripts that use the API key, you need to edit them so that they're using the key that's specific to your osTicket install.

[mig2000]

Here is the confusion. The new installation has a long hex numbers in automail.php already as the key. But when I go in the ADMIN panel, all I see as the API is 'siri!' as the key. We never had this in the older version. The old automail.php had three words as the key.

I do not see anywhere in the admin to allow me to add a new key to match the long hex number in the new automail.php.

[E-RPM SOFT COM]

What Kelli was trying to point out was, Pipe and POP are two different fetch methods. POP/IMAP does require cron setup , even for RC4, for normalized periodic polling. May be you had email piping setup in RC4?



E-RPM SOFT COM
336-793-0285

[John Oak]

Will email piping work with an exchange 2003 server?

My web server is on a windows server, running apache/php/mysql within a wampserver setup.

Kind regards,
John.