E-mail notification for status changing

[avgera]

Hello all!

I've installed and tested osTicket 1.6. All features work correctly except the next: neither users nor managers/admins receive the alerts about status changing (closing or re-opening) and after internal notes creation. Alerts aftert new tickets or new messages creation work normally.

I use PHP mail function, all the alerts and autoresponders are enabled (except overlimit notice).

Does anybody know the possible reason?

[ntozier]

In Admin panel -> Settings -> New Message Alert you have it enabled right?

[avgera]

Yes, sure. "New Message Alert" and "New Internal Note Alert" are enabled. But only "New Internal Note Alert" doesn't work.

[hotwired007]

have you got the managers/admins assigned to the right department?

[avgera]

Yes, sure, all the departments have the managers. Actually, I'm the manager of corresponded department - and I have no alerts neiher about internal notes nor about ticket closing.

[sistemas.infitulua]

Este tema me parece muy importante, lo estoy siguiendo de cerca ya que a mi me esta pasando lo mismo, claro esta que yo soy nuevo en el uso de esta maravillosa herramienta

[mathesonian]

Originally Posted by avgera

Hello all!

I've installed and tested osTicket 1.6. All features work correctly except the next: neither users nor managers/admins receive the alerts about status changing (closing or re-opening) and after internal notes creation. Alerts aftert new tickets or new messages creation work normally.

I use PHP mail function, all the alerts and autoresponders are enabled (except overlimit notice).

Does anybody know the possible reason?

Did you ever resolve this issue? I have a similar problem with my install.