Default Ticket Information

[mbazdell]

Would be splendid if users could configure the default Ticket Information fields. For example, User A always makes new tickets from the source "Telephone", is always in the "Support" department, is always under the help topic "Technical", always has a "Normal" priority and always assigns the tickets to them self.

Obviously always isn't always in this case, but majority of the time. Having this as a per user preference setting would be great.

[Rich_C]

I like this concept a lot. I have not looked into it but certainly email needs to handle this type of issue already...