cc and bcc on replies

[scagno83]

Hi all,

I have installed version 1.6.0 stable, and unfortunately, this module does not work in my system.
Does somebody already have an idea or solution for it?

[scagno83]

Hi all,

I have solved with this mod http://osticket.com/forums/showthread.php?t=3323

Bye

[ameedjamous]

Originally Posted by jpowers40828

On the last step you put the add lines inside the } instead of after it.

Hello,

I have done the above steps but unfortunately the e-mails to cc: and bcc: were not delivered as they should.

Also i couldn't find the last step the text $headers="MIME-Version: 1.0\n" , any idea in the mentioned file?

[mathesonian]

Saw this bug on pear.php.net
that steered me in the right direction.

First follow scottro's tutorial here.

create an array in class.email.php right before this statement.

if($smtp){ //Send via SMTP
$mail = mail::factory('smtp',
array ('host' => $smtp['host'],
'port' => $smtp['port'],
'auth' => $smtp['auth']?true:false,
'username' => $smtp['username'],
'password' => $smtp['password'],
'timeout' =>20,
'debug' => false,
));

like so:

$smtp_to = array (

'To' => $to,

'Cc'=> $cc,

'Bcc' => $bcc;

Then replace;

$result = $mail->send($to, $headers, $body);
if(!PEAR::isError($result))
return true;

with

$result = $mail->send($smtp_to, $headers, $body);
if(!PEAR::isError($result))
return true;

If you followed all of scottro's steps plus mine you should now be able to send cc and bcc emails when replying to a ticket when using smtp.

Just make sure to not make a bcc header if you want it to ne a true blind carbon copy.

[rugwiza]

Hello,
Can you please send me the 3 working files for cc?
Regards,
Rugwiza

Originally Posted by jpowers40828

can you send me the 3 files mentioned above?

jpowers40828@gmail.com

[amorino]

Hello,
does this work with the last version of osticket 1.7 ?

Best regards
Amorino