Things I'd like to see (or help osTicket create!)

[dwill]

- Assets : Hardware, software inventory that can be assigned to a user.
Will give support personal a snapshot view of not only the 'who' but also the 'what' the ticket relates to. When supporting multiple OS's and numerous versions of an office suite for example, different version may require different solutions.
- Users : Works with above, the ability to maintain a list of users. Provides the ability to qry to whom equipment is assigned. Would be nice, for example, to qry version and license numbers for John Smith's installed software. Or, view his credentials allowing support staff to test logins, mappings, etc...
- Other Misc. ideas : preventive maintenance schedule, chat feature, launch external remote support app (VNC for example)...

I was about 25% into developing my own service tracking software when I stumbled across osTicket. It's the best all around OSS helpdesk I've seen to date and offer to assist if you need an extra hand.

Peace

[bwhatley87]

I'm really interested in the inventory feature. I already have an inventory database built in PHP, and would like to integrate it somehow right into osTicket

[cdjc]

Indeed. Asset management functionality would be very nice to have.

Not something specific to IT assets either. If it could be asset type generic, or give admins the ability to create asset categories/types, that would be ideal.

That way, you could track more than just phones, PC's, servers, etc. You could also track other things such product inventory (for manufacturers,) office equipment assets (desks, chairs, for example,) etc.