Quote:
Originally Posted by Air1Media_Dom
Im having the same issue its not remotely close to the PHP or Server those are irrelevant.
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people on this forum are complaining about the same problems when using a windows server. So PHP and server can be relevant.
Trying to find out what's happening:
* dit you select within settings - preferences all the bullets for sending out mail? Try selecting every 'enable' button for sending mail as well as checking all the checkboxes at Alerts & Notices. That's probably too much for your live installation, but it will help you with testing everything
* walk trough different scenario's: creating ticket by sending an e-mail, creating ticket using the customer frontend (
http://www.domain.com/support/open.php), creating ticket using the backend (
http://www.domain.com/support/scp/tickets.php?a=open), sending reply by e-mail, sending reply by frontend, sending reply by backend. Assign a ticket to a staffmember and do the replies again. It's important to use different subjects, so you can find out which ticket matches which scenario. Use different e-mailaddresses for admin, staffmember, customer.
If no e-mails are send you do have a general e-mailproblem. If some of the e-mails are send, the problem is probably related to some osticket code.