Add shlashes in email - osTicket Forums

		osTicket Forums > Project Tools > osTicket Bug Tracker > Bug
Add shlashes in email

Issue Type Bug Project osTicket Bug Tracker

Add shlashes in email

Issue Tools

Category Unknown

Affected Version 1.6 rc4

Priority Unknown

Status Fixed

Fixed Version 1.6 rc5

Users able to reproduce bug 1

Submitted 08-11-2008

Attachments 0

Users unable to reproduce bug 0

Assigned Users (none)

Tags (none)

08-11-2008 10:18 AM

maxime

Junior Member

Add shlashes in email

Hello,

If i use a premade reply like this :

Quote:

Blabla "blabla" blabla

I receive that :

Quote:

Blabla \"blabla\" blabla

Regards

08-15-2008 01:10 PM

maxime

Junior Member

This is patch. In include/class.misc.php, at the bottom, use stripshlales function like this :

Quote:

$subject = stripslashes(preg_replace("/(\r\n|\r|\n)/s",'', trim($subject)));
$message = stripslashes(preg_replace("/(\r\n|\r)/s", "\n", trim($message)));

02-04-2009 04:52 AM

libor

Junior Member

this worked for me. thanks very much

03-27-2009 05:55 PM

craigreilly craigreilly is offline

Member

this did not work for me - around line 64 & 65:

Code:

$subject=stripslashes(preg_replace("/(\r\n|\r|\n)/s",'', trim($subject)));
$message = stripslashes(preg_replace("/(\r\n|\r)/s", "\n", trim($message)));

By doing this - the tickets actually showed the "\" on screen. And still showed them in the emails.

Why can't it be an easy fix to enable HTML outbound emails from this?

03-31-2009 08:17 PM

craigreilly craigreilly is offline

Member

Ah - turned on my Magic Quotes and the slashes are gone. And now we have a VB.NET Admin shell which sends the Response Emails for us which look a lot nicer in HTML. Now if I could only get the Site "New Ticket" to use HTML EMail... Still can't figure it out.

Issue Tools
Subscribe to this issue

All times are GMT -4. The time now is 02:53 PM.

osTicket Community Forums