osTicket Community Forums

Default priority doesn't work

In the admin settings page I set up that the default prioriy should be normal, also within the helptopics info I put some to be normal and some to be emergency but no matter what help topic is choosen in the web interface, it always stays on low.

Grtz,

Nic

If the customer is allowed to change the priority then the default/help topic priority can be overwritten. It is meant to allow users to assign priority to tickets

Peter, I know but in that dropdownbox it is default set on low, wouldn't it be better to set it default as normal and let the customer choose low or high then?

I know that more than 90% of my customers never change the priority, so they always send their tickets on low, because that is the default.

So what I mean in fact is that the dropdownbox should show 'normal' as default and not 'low' :)

Grtz,

Nic

Why not simply disable ability for customers to set priority and your defaults will take effect? That said, I will make sure the form status defaults to whatever is set as the system priority instead of "Low".