Ask not what osTicket community can do for you - ask what you can do for osTicket community
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Category Unknown |
Affected Version 1.6.0 rc2 |
Priority Unknown |
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Status Fixed |
Fixed Version 1.6.0 rc3 |
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Submitted 02-01-2008 |
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02-01-2008 04:40 AM
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Knowledge base/canned response
Ok, We've put some canned responses into our osTicket and I finally got to use one ... but it wouldn't send.
Tried it again, choosing the canned response and just pressed enter in the textarea and it seems to have sent a blank response to the client. Now I'm here on the osTicket site I can see there's a RC3 - haven't installed it yet, but thought I'd better mention the canned response problem - hopefully if anyone else has the same problem I hope it's fixed in RC3 :-) 
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02-01-2008 10:59 AM
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Thanks - have you seen the post about just getting a blank page after logging into the SCP. Hence why I didn't know the canned response was working?
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