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| Ticket Status Not Being Updated | ||||
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| When a ticket is closed after a staff reply the customer is not notified. | ||||
Category Unknown |
Affected Version 1.6 Stable |
Priority 1 - Highest |
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Status Unconfirmed |
Fixed Version (none) |
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Submitted 04-20-2010 |
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04-20-2010 09:39 AM
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Ticket Status Not Being Updated
When a ticket is closed after a staff reply the customer is not notified.
Whenever a staff checks the close ticket on reply checkbox, and hits Post Reply, the %status variable does not update the ticket's status when a customer is emailed using the %status placeholder.
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