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New ticket creation issue

Issue Type Bug Project osTicket Bug Tracker

New ticket creation issue

Issue Tools

Category Unknown

Affected Version 1.6 Stable

Priority 2

Status Unconfirmed

Fixed Version (none)

Users able to reproduce bug 0

Submitted 02-11-2010

Attachments 0

Users unable to reproduce bug 0

Assigned Users (none)

Tags (none)

02-11-2010 04:28 PM

tknoppe

Junior Member

New ticket creation issue

Since my recent upgrade to v1.6 ST, my clients are receiving an email piping error response via email, when attempting to submit a new ticket via email.

I tested the system myself and received the following error message when submitting new tickets via email.

Quote:

The following text was generated during the delivery attempt:

------ pipe to |/home/XXXXX/public_html/yourwebtechteam.com/client-support/api/pipe.php
generated by tickets@yourwebtechteam.com ------

 
Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cookie - headers already sent in /home/XXXXX/public_html/yourwebtechteam.com/client-support/main.inc.php on line 48 
 
Warning: session_start() [<a href='function.session-start'>function.session-start</a>]: Cannot send session cache limiter - headers already sent (output started at /home/XXXXX/public_html/yourwebtechteam.com/client-support/main.inc.php:48) in /home/XXXXX/public_html/yourwebtechteam.com/client-support/main.inc.php on line 48 

------ This is a copy of the message, including all the headers. ------

The ticket is actually posting to the ticket system, when sent via email. I even tested replying to my notice of the new ticket and sending an attachment. It updated the ticket thread and worked fine. However, I still received the above error message.

I did not receive this notice when I posted a new ticket via the web interface; however, clients have also been reporting different issues with ticket submission via the web. Some were getting errors messages that all form fields were not filled in - when they actually were.

I searched the forums for a solution and could not find one.

Thanks

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