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Internal Notes show wrong Department

Issue Type Bug Project osTicket Bug Tracker

Internal Notes show wrong Department

Issue Tools

On Department transfer, the Title of the Internal note created always lists a transfer from TargetDept -> TargetDept

Category Unknown

Affected Version 1.6 rc5

Priority Unknown

Status Fixed

Fixed Version 1.6 Stable

Users able to reproduce bug 1

Submitted 01-29-2010

Attachments 0

Users unable to reproduce bug 0

Assigned Users (none)

Tags (none)

01-29-2010 05:27 AM

TrafficJan82 TrafficJan82 is offline

Junior Member

Internal Notes show wrong Department

On Department transfer, the Title of the Internal note created always lists a transfer from TargetDept -> TargetDept

This issue can easily be fixed: don't refresh the ticket until you have written the title of the note!

Issue in /scp/tickets.php.

Old code:

PHP Code:


			
$ticket->reload(); //dept manager changed!

                //Send out alerts?? - for now yes....part of internal note!

                $title='Dept. Transfer: '.$ticket->getDeptName().' to '.Dept::getNameById($_POST['dept_id']);

                $ticket->postNote($title,$_POST['message']);

                $msg='Ticket Transfered Sucessfully';

fixed by:

PHP Code:


			
//Send out alerts?? - for now yes....part of internal note!

                $title='Dept. Transfer: '.$ticket->getDeptName().' to '.Dept::getNameById($_POST['dept_id']);

                $ticket->postNote($title,$_POST['message']);

                $ticket->reload(); //dept manager changed!

                $msg='Ticket Transfered Sucessfully';

Please make sure you integrate this in the next release!

01-30-2010 12:07 PM

Issue Changed by peter

Status changed from Unconfirmed to Fixed
Issue marked as addressed

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