osTicket Community Forums

osTicket Forums FAQ

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Here you can find answers to questions about how the board works. Use the links below or the search box above to find your way around.

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Project Tools FAQ

The Project Tools system adds project management capabilities to the osTicket Forums. Depending on how the administrator has configured this system, you will likely be using it to report bugs or make suggestions.

What makes a good issue description? What does it mean to make something private? When should I do this? What are reports? How do I use them? What is unique about the Project Tools' attachment system?