not able to get html mail content

[sudhakar]

I am able to get mails in to osticket, but if the mail contains html format message with images, it's not displaying in osticket. it's striping the html content. where I have to modify the code to get this.Please help me.

Thanks,
Paul

[Uriel]

how you manage to get the email to osticket?

[peter]

osTicket strips tags (html,scripts..etc) on all incoming web and emailed tickets. If the email contains an inline image it gets saved as an attachment. To allow html tags you need to modify class.tickets.php

[4ice]

As well as Uriel I am also interested to find out how to get emails into osTicket.

Is this a built-in function? I'm still exploring the whole thing since I have been only using it for two days.