durge
07-01-2008, 03:26 PM
So I was looking around the source code and I could not find a help topic in this forum to add a couple drop down menu's in the open ticket source. I am not a pro at PHP/SQL, but I know how to get around so if someone could help me out with either a step by step thing or just give me an example in a source code and tell me where the example is so that I can modify it, I would realllllllllllly appreciate it. Thanks =P
micro3d
07-02-2008, 08:34 AM
Well, include/client/open.inc.php is where you wanna look.
What will these drop downs do? If they are just going to filter other drop downs VERY LITTLE php/sql knowledge is needed, if you are going to be saving the selections from the drop downs into the db, then it gets a little more complicated.
Check out:
http://www.osticket.com/forums/showthread.php?t=940
The two might be linked.
durge
07-02-2008, 03:01 PM
I am looking to do something like a ticket support system.
So to better categorize the tickets, there are sections, subsections, and more subsections.
So for example, the first drop down will have stuff like Internet, FTP, Hardware, Anti-Virus, etc. Then for example if a person selects Internet, the 2nd menu has stuff like Internet Explorer, Firefox, etc. And the 3rd menu then has Configuration, Installation, etc.
Thats sorta what im looking to do.
O also - were not going to be using the client side, just the admin side.