merge several tickets

[TeleCable]

Is interesting the option to merge several tickets in one, concerning the same issue.
For example, some tickets concerning the same IP direcction.

Best regards.
postmaster@telecable.es

[HostV]

That is a great idea and should have a way to implement this easily! :)

[dcbour]

I've created a solution to merge tickets (amongst other items - time tracking, other columns, status monitor, etc...)

See my web site since there's a lag in getting attachments posted.

http://davebour.com/latest/osticket-merge-tickets-and-time-tracking.html

Dave