ticket status login problem

[swfblade]

Ok, i've sifted thru just about all the code and I cant really see what the problem is here.

My install has been working like a dream for a while now, after I solved my own problems with getting into the admin section. However earlier today for no apparent reason we can no longer login to the normal section as an end user to check the status of their own opened tickets. So this is what happens now;

User opens ticket. They get email. They click on link in email to view status. support/view.php opens with the users email and ticket id number in the login boxes. They click view. view.php reloads with the login box, now blank, and there is no $_POST info whatsoever. Its almost like when you click on the view status button it isnt actually posting the data to the web page, altho i tested this with a simple bit of php echoing the $_POST instead of loading the login box and that worked. This would suggest to me that somehting is actually wrong with the code, somewhere, but I have changed nothing in the code or the server, so maybe its session management or..... well I don't know!

And here was me thinking I'd left php code behind me with my last job...... :D

[swfblade]

ok, just a quick update, the reason i could find no wrong code..... its not the code!

A new user (or rather I used a different email address) worked perfectly. This must be a session management thing.

[swfblade]

ok, this is really frustrating. it works for a day then suddenly this problem comes back! which is what makes me think its a session thing.

Does anyone have any ideas here? I've coded PHP & other languages for donkeys years, but I've never hosted a site on my own server, so I'm unsure of perhaps I've got a setting wrong in php.ini or something.

[Corey]

PM me a page with phpinfo(); on it, and I'll compare it to one of mine that works.

[swfblade]

see it only happens to some users and not others....

OK, will do...

[dvdb]

Any luck with this? I am having the same issue.

[Corey]

Any luck with this? I am having the same issue.

PM me a page with phpinfo(); on it, and I'll compare it to one of mine that works.

[Hitman007]

Okay. Try this in one htacces file


.htaccess

php_value session.save_path "/tmp"

Place file in your osticket directory :)

[swfblade]

sorry its been a while in replying, what with the bank holiday and end of the footie season, i've been a tad busy....

nope that .htaccess idea made no difference wot-so-ever. any more ideas?

[swfblade]

still got the problem :( has anyone else got an idea what it could be?

[swfblade]

Right ok, the session file isnt being created with all the correct details in it! it only has is;
TZ_OFFSET|s:3:"0.0";daylight|b:1;
Surely it should have all the user data so that it passes the logon test? I Still think this is a session setup problem in my php.ini can anyone send me a windows based php.ini for comparison?

[swfblade]

one last update for today, the reason the above isnt in the session is obviously because its not getting far enough to add it in. done a few tests and it is falling over, for whatever reason, in login.php, around lone 26. where $_POST['lemail'] & lticket are showing as empty. So somewhere between hitting View Status and that line, they are emptied, for whatever reason...

Any ideas? Someone must have some idea, i really like this software and want to put it live asap.

[swfblade]

Fixty McFix Fixed.

I got hold of a php.ini file, albeit from a UNIX server, but still. I changed a load of settings to match, and Bob is most definitely most my uncle, it works!
:D

[slax]

Fixty McFix Fixed.

I got hold of a php.ini file, albeit from a UNIX server, but still. I changed a load of settings to match, and Bob is most definitely most my uncle, it works!
:D

please send it here, so others can solve this problem.
thank you

[swfblade]

there are loads on the web mate, try searching for a phpinfo() page on google, thats what i did. not sure if I've still got it, but i'll have a look and see if I can find it...

[xcihanx]

I am having the same issue.
What I can do for solve this problem ??? :(:(

[indee]

This is the most strange problem. I can login to system if I am in office network but when I am at home I am not able to login at all both admin and client login just loads the page back. I disabled the display off in main.in.php to see the logs I get this loads of UNdefined

[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined variable: dblink in /mnt/web/osticket_1.6.rc4/include/mysql.php on line 25, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined variable: dblink in /mnt/web/osticket_1.6.rc4/include/mysql.php on line 28, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined variable: dblink in /mnt/web/osticket_1.6.rc4/include/mysql.php on line 32, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined variable: msg in /mnt/web/osticket_1.6.rc4/scp/login.php on line 22, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: laststrike in /mnt/web/osticket_1.6.rc4/scp/login.php on line 26, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined variable: errors in /mnt/web/osticket_1.6.rc4/scp/login.php on line 30, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Constant ROOT_PATH already defined in /mnt/web/osticket_1.6.rc4/scp/staff.inc.php on line 19, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: id in /mnt/web/osticket_1.6.rc4/scp/tickets.php on line 26, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: ticket_id in /mnt/web/osticket_1.6.rc4/scp/tickets.php on line 26, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: a in /mnt/web/osticket_1.6.rc4/scp/tickets.php on line 36, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined variable: err in /mnt/web/osticket_1.6.rc4/scp/tickets.php on line 41, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: a in /mnt/web/osticket_1.6.rc4/scp/tickets.php on line 262, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: a in /mnt/web/osticket_1.6.rc4/scp/tickets.php on line 307, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: active in /mnt/web/osticket_1.6.rc4/include/staff/header.inc.php on line 38, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: active in /mnt/web/osticket_1.6.rc4/include/staff/header.inc.php on line 38, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: active in /mnt/web/osticket_1.6.rc4/include/staff/header.inc.php on line 38, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: title in /mnt/web/osticket_1.6.rc4/include/staff/header.inc.php on line 48, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: status in /mnt/web/osticket_1.6.rc4/include/staff/tickets.inc.php on line 7, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: a in /mnt/web/osticket_1.6.rc4/include/staff/tickets.inc.php on line 12, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: status in /mnt/web/osticket_1.6.rc4/include/staff/tickets.inc.php on line 29, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined variable: dblink in /mnt/web/osticket_1.6.rc4/include/mysql.php on line 145, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined variable: dblink in /mnt/web/osticket_1.6.rc4/include/mysql.php on line 145, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined variable: dblink in /mnt/web/osticket_1.6.rc4/include/mysql.php on line 151, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: sort in /mnt/web/osticket_1.6.rc4/include/staff/tickets.inc.php on line 144, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: order in /mnt/web/osticket_1.6.rc4/include/staff/tickets.inc.php on line 147, referer: http://xxxx.xxx.xxx/scp/index.php
[Wed Jun 18 08:34:33 2008] [error] [client xxx.xxx.xxx.xxx] PHP Notice: Undefined index: limit in /mnt/web/osticket_1.6.rc4/include/staff/tickets.inc.php on line 150, referer:


I am not sure why it work in office and not from home and the osticket is installed on external Datacenter.

anybody can give what is happening!

indee

[xcihanx]

I am having the same issue. :mad:

I use the windows server maybe interested this