View Full Version : What The Heck?
voodoobamboo
04-21-2008, 10:24 AM
Ok I have a issue, lol. When ever a ticket is created and somebody replys to it via email it creates a whole new ticket for that reply rather then just adding it to the ticket.... Any club how to fix this?
Thanks
voodoobamboo
04-21-2008, 10:46 AM
Would this area have something to do with this....
New Message Autoresponse
Confirmation sent to user when a new message is appended to an existing ticket. (Email and online replies)
In the templates?
I have this set like this for the subject...
VooDoo DESIGNS Support Ticket #%ticket Updated
Should I leave it the default and if so what was it?
Like right now i just did a reply to one... It removed it from my inbox but created a whole new ticket for it with this subject:
Subject: RE: VOODOO DESIGNS TICKET #631116 HAS BEEN UPDATED
voodoobamboo
04-21-2008, 11:42 AM
Resolved!
Note for anyone else.... You must keep the [] around the ticket part or it will not read it right in the subject part of your e-mail template.
Wait what did you do I am having this problem. That didn;'t work for me