Asking Me for Login Details every Second Why ?

[VAN_XP]

Hello,

why everytime i foward to another page in the osTicket it asking me for Authentication Required and i must write my Login details everytime !!! is it any way to make it remeber my detail

also when i post replay on any ticket and click Post Replay icon i forward me to the login page
http://www.fudevs.com/support/scp/tickets.php?id=3#reply

why !!?
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[mfikry1980]

I have the same problem also. It keeps asking me for login detail every time I try to do something, like post reply.

I installed it by following the instruction, and re-installed again :) the same problem still happen.

[mfikry1980]

I set my register global on, and it works.

[isaBERLIN]

Maybe browser denies cookies by default ?

[VAN_XP]

so who can help us ?
and what the fix steps for this problem

.. pelase help me guys .. i cant replay any of the Oopened Tickets
________
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[isaBERLIN]

i give up.
everytime i post an answer to a question it's ignored :(

[kaio]

I have this problem only when I try doing some features. When I try answering a ticket for example. But I give my login info and when I come back to the ticket, the answer was not sent. So I cant even answer a ticket :/
I cant neither change setings on Staff menu. When I try adding new user, the login page opens, I login and get returned to the System Preferences and Settings page. I whish something could be done to solve that :/

Thank you,
Kaio.

[kaio]

Isa, I am not sure your solution could work. Beacause its not a general problem. The login page only shows when I try accessing some features, not all the time.

[peter]

It is a known issue with osTicket RC1 when register globals is enabled. The issue will be addressed in RC2 release, planned for this weekend.

A temp fix is to disable register globals. If you do not have access to php.ini or some other script require globals you can simply use .htaccess in osTicket install directory. Follow the instructions in this thread http://osticket.com/forums/showthread.php?t=19&highlight=.htaccess&page=2

Cheers and happy holidays everyone.

[peter]

I set my register global on, and it works.

You mean off. right?

[VAN_XP]

It is a known issue with osTicket RC1 when register globals is enabled. The issue will be addressed in RC2 release, planned for this weekend.

A temp fix is to disable register globals. If you do not have access to php.ini or some other script require globals you can simply use .htaccess in osTicket install directory. Follow the instructions in this thread http://osticket.com/forums/showthread.php?t=19&highlight=.htaccess&page=2

Cheers and happy holidays everyone.

AFTER I UPLOADED THE .HTACCESS FILE TO MY OSTICKET DIRECTORY .. IT GIVES THIS ERROR

http://www.fudevs.com/support/scp/index.php

500 Internal Server Error

can you tell me what should i do now ?
________
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[peter]

I did not get the error. Please feel free to PM or IM me and I will try to help you.

[isaBERLIN]

Do you have confixx including suPHP installed ?
that won't allow .htacess files and will print out error 500 everytime there
is one in the directory
you need to set that up in confixx -> Admin -> Settings -> http sepcials -> change user -> webX -> advance ....
there is a textfild to write the content of .htacess and save
wait for counterscript.pl to run or start it manually
done.

[peter]

For those unable to change register globals settings, you can modify osTicket code directly.

Search and replace _SESSION['staff'] with _SESSION['_staff'] in the following files;

include/class.usersession.php
scp/login.php
scp/logout.php
scp/staff.inc.phpThat is all.

[VAN_XP]

For those unable to change register globals settings, you can modify osTicket code directly.

Search and replace _SESSION['staff'] with _SESSION['_staff'] in the following files;

include/class.usersession.php
scp/login.php
scp/logout.php
scp/staff.inc.phpThat is all.

Special Thanks to you Peter (Y) Really many thanks
________
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[dot45]

as soon as i create the htaccess file with the above entry. my install stops working entirely. I cant even get the user page to load, let alone the admin page.
If i delete the htaccess file, everything works again (well, except the above issue is still there).

[dot45]

For those unable to change register globals settings, you can modify osTicket code directly.

Search and replace _SESSION['staff'] with _SESSION['_staff'] in the following files;

include/class.usersession.php
scp/login.php
scp/logout.php
scp/staff.inc.phpThat is all.


after making the above change, I can now edit the dept. entries, but am still unable to get to the staff edit section.

[bhau]

Thanks Peter ... now works perfect!

[Uriel]

I set my register global on, and it works.


how u set "register global" on.
i am using window server

[spaycegirl]

Either with placing a php.ini file in your osticket directory or by placing an .htaccess there. Read the instructions here (posted by another user): https://www.power360hosting.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=16

If you have a good host they will also help you. My host actually created the php.ini for me using the procedures listed in the aforementioned link.

Please note: If you have full access to your php configuration you can turn it off system-wide by editing your main php.ini file (contact your system administrator).