View Full Version : users cannot change there name in osticket
rajjum
05-17-2011, 07:14 PM
users cannot change there name in osticket
scottro
05-17-2011, 08:25 PM
users cannot change there name in osticket
Users can change their name, they cannot change their username. This is intentional. If they changed their name then there would have to be alot more code to handle changing all of the database entries that may reference that particular username.
rajjum
05-17-2011, 09:17 PM
How can user change his or her name associated with his or her email ID ?
Please advice
scottro
05-17-2011, 10:00 PM
How can user change his or her name associated with his or her email ID ?
Please advice
Staff Panel > My Account > Change first,last names.
rajjum
05-17-2011, 10:30 PM
When I do Ticket Status
Email: xxx@asdasd.com
Click "Check Status"
This will show all tickets associated with email ID "xxx@asdasd.com"
Then I have option
Admin
or
Home
or
New Ticket
or
My Ticket
or
Log Out
But I do not have a option to change the name associated with email ID "xxx@asdasd.com"