User manual

[TonyZ]

Hello all,

I just installed osTicket and love it.
I searched everywhere for a user's manual, but
had no luck:confused:

Does one exist?

Tony

[4ice]

No, at the moment there is no manual. Please try as much as you can yourself. If you have any questions and cannot find the answer here, just post them on the forum.

[TonyZ]

OK, sounds good.
Thanks
Tony

[abrar.sayed07@yahoo.com]

can any one please provide me the manual for osticket

[abrar.sayed07@yahoo.com]

what does a pre-made reply means in osticket.
what is the use of pre-made replies.

[burman]

Hello all,

I just installed osTicket and love it.
I searched everywhere for a user's manual, but
had no luck:confused:

Does one exist?

Tony

yeah osTicket is pretty simple!! enjoy!!

[tcengineer]

A pre-made reply is basically used when tickets get submitted about the same "problem". Pre-made replies are answers to those commonly asked questions that have already been solved.

You create a pre-made reply to a commonly asked question, then you can just include the pre-made/canned response in your email back to the client/customer without having to retype it in every time you get the same question.

Hope this helps,

John 88{Q

[mgiota]

I've just installed osTicket and started experimenting with it.

I also found this pdf http://upcommons.upc.edu/e-prints/bitstream/2117/12369/1/osticket_report11.pdf, which was very helpful for me! It explains Customers use cases, staff use cases, system use cases, basics, configuration e.t.c.

Hope it helps!