can i change the way a ticket number is generated

[tfyisupportteam]

I am wondering if there is anyway to keep the ticket number from generating a random number and instead get it to aout_increase from 0 to 1, to 2, to 3, and so on, i went into my sql database i tried to make the change and it wouldnt work, i was able to change the ticket number to 1 but after ward it would still generate random numbers, this causes an issue for my organization because we need the tickets to be ordered from 1 and on up.

Can anyone help me with this

[Corey]

/scp/admin.php >> Ticket Options & Settings >> Ticket IDs: >> Check Sequential.

[tfyisupportteam]

I can not find this section in the php file, any idea what line it is on

[Corey]

I can not find this section in the php file, any idea what line it is on

It's located in the admin panel. You don't need to edit anything in the files.

Login to your scp and it's under settings.

[4ice]

Corey is right (as usual ;)), this is an easy to change setting in the Admin Panel.

But keep in mind that for security reasons you are better of using random ticket id's. Is there a particular reason why you want to use sequential numbers?

[tfyisupportteam]

yes this way our support department can keep easier track of the tickets created, and as for security the osticket system will be blocked behind a secure webpage, that is password protected,