Removed Answered Tickets...

[Hummdis]

When a support agent responds to a ticket, remove it from the list of Open tickets. There is no way to tell from the list that an agent or customer has replied. This forces agents to open tickets several times to check for customer responses. Not every support incident can be answered in one email. If it were only that easy. :)

Other than this, and the multiple email addresses (http://www.osticket.com/forums/showthread.php?t=458), everything looks great. I was about to work on switching from eTicket but this feature stops us because eTicket has this feature and we have become very accustomed to it, please add it into osTicket! ;)

[Corey]

You could always close the ticket. That would the move it off of the open ticket list. Customers can re-open it by replying to the ticket.

You can also set it up so staff gets an email when customers reply to the tickets.