Some characters not properly handled

[lucek]

Hello,

I noticed that ' character isn't properly handled in email replies.
I've created new premade reply with example text:
We'll cancel Your order.

I've sent above line to myself, and received:
We\'ll cancel Your order.

In panel everything looks ok, there's no "\" before ' in both 'Premade replies' and 'Tickets'

Any ideas what may be causing this?

[Deep_CuTz]

Hi,

I have the same issue with my install.

It seems that the stripslash is breaking somewhere - certain characters are being removed, but not correctly replaced throughout the emails. I'm not certain what is the cause of this, but I believe it is due to a setting in PHP.ini.

I say this because I have two separate installations on two different servers (shared) that run different PHP configs, and one install has the issue, and the other doesn't.

I have modded them both heavily (but identically, with exception to the skin), and I cannot find the issue.

I have added UTF-8 encoding to main.inc.php with no success.

examples:

- = –
" = –

You get the point.
Any help would be much appreciated.
Cheers

[mrrockitt]

I have this too, anyone got a solution yet please?

I'm using the English (UK) language settings.

Thanks

[libor]

I am having same issue with the double and single quite are being replaced(escaped) with \" and \' in the ticket response. It looks good in the ticket thread in OS ticket, but the email which is sent out has the escaped characters.

[mrrockitt]

Hi,

sorry I wasn't clearer in previous post!

I too only have this issue when emailing from a post.

Great program though!

Russ