some thing wrong with the view.php

[bamboosam]

when the user login to the ticket status, if he reply the existing ticket, the message will be posted , but the page does reload , it stays on a blank page.
the URL shows http://support.bamboogaming.com/view.php?id=515725#reply

tried with firfox, IE , Safari , all got the same problem.

[Corey]

What version we're you using? It looks like your using RC4 or RC3 now, is this fixed?

[bamboosam]

I am using RC4 , the problem still exist, you can give it a try at
support.bamboogaming.com

[bamboosam]

here is the error message I am getting:

Fatal error: Call to a member function on a non-object in /home/*******/public_html/support/include/class.ticket.php on line 506

[Corey]

Alright I had comment out these two lines:

$from=$email->getEmail();
$fromName=$email->getName();

It's now working, but the 'From:' email is now blank for the 'New Message AutoResponse' emails.

[nighthawk1973]

Hello, I have the same problem. What do I need to change will it work.

regards,
Ruud

[Corey]

Hello, I have the same problem. What do I need to change will it work.

regards,
Ruud

You may want to read this bug report: http://osticket.com/forums/project.php?issueid=86.