manmach
03-19-2008, 07:27 PM
Right now, there is a global maximum on open tickets.
Much more useful might be a maximum number of open tickets per customer, as might be stipulated in a service level agreement.
I realise there is no concept of customer (yet) in osTicket, so this isn't trivial to implement yet. But still :-)
Much more useful might be a maximum number of open tickets per customer, as might be stipulated in a service level agreement.
I realise there is no concept of customer (yet) in osTicket, so this isn't trivial to implement yet. But still :-)